Terms and Conditions

Man with Van Kingston Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Kingston provides removal, transportation and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the individual or business ordering or receiving the services.

1.2 Company, we, us or our means Man with Van Kingston providing the removal and transportation services.

1.3 Services means any removal, transportation, loading, unloading, packing, furniture assembly, or related services provided by us.

1.4 Vehicle means any van or other vehicle used by us to provide the services.

1.5 Goods means the items and belongings that are the subject of the services.

1.6 Service Area means the locations in which we agree to provide services, which typically include Kingston and surrounding areas, as agreed at the time of booking.

2. Service Scope

2.1 We provide man and van removal services, including local moves, small house or flat moves, office removals, student moves, and collection or delivery of individual items as agreed at the time of booking.

2.2 We will carry out the services with reasonable care and skill and in a professional manner, subject to these Terms and Conditions.

2.3 We reserve the right to refuse to transport any Goods that we reasonably believe may be hazardous, illegal, unsafe, or in breach of these Terms and Conditions.

3. Booking Process

3.1 All bookings must be made directly with us and confirmed by us. A booking is only accepted once we confirm the details and, where required, receive any deposit or advance payment.

3.2 When booking, you must provide accurate information regarding:

a. The collection and delivery addresses within our service area.

b. The nature, quantity, and approximate weight or volume of the Goods.

c. Access conditions at both collection and delivery locations, including floor levels, lift access, parking restrictions, and any potential obstacles.

d. Any special handling requirements for fragile, high-value, or bulky items.

3.3 Our quotation and acceptance of a booking are based on the information you provide. If the information is incomplete or inaccurate, we may adjust the price, amend the services, or in some cases decline to carry out the work.

3.4 Quotations may be provided on a fixed-price basis for a defined set of services or on an hourly rate basis, including any minimum booking duration. The basis of the quotation will be confirmed at the time of booking.

3.5 Any changes to the booking details, including time, date, addresses or scope of work, must be communicated to us as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability and may adjust the price accordingly.

4. Prices and Payments

4.1 All prices are stated in pounds sterling unless otherwise specified. Any applicable charges, including congestion charges, tolls, parking fees, or additional labour, will be added to the price if not included in the initial quotation.

4.2 We may require a deposit or full payment in advance to secure a booking. This will be notified to you at the time of booking.

4.3 Payment terms will be confirmed at the time of booking. Unless agreed otherwise, payment is due immediately upon completion of the services on the day of the move.

4.4 We accept the payment methods specified when confirming your booking. You are responsible for ensuring that you have sufficient funds or credit available to meet the agreed charges.

4.5 If payment is not made when due, we reserve the right to:

a. Suspend or cease providing services.

b. Charge reasonable interest on overdue sums until payment is received in full.

c. Retain possession of the Goods under a lien until all outstanding amounts are paid.

4.6 Any additional work requested on the day of service that was not included in the original quotation, such as extra pick-ups, additional floors, delays caused by you, or extra labour, may incur further charges at our prevailing rates.

5. Cancellations and Amendments

5.1 You may cancel or reschedule your booking by giving us as much notice as possible.

5.2 We may apply cancellation charges, which will be communicated at the time of booking. As a general guideline:

a. Cancellations made more than 48 hours before the scheduled start time may incur no charge or a minimal administration fee.

b. Cancellations made within 24 to 48 hours of the scheduled start time may incur a partial charge or forfeiture of any deposit.

c. Cancellations made within 24 hours of the scheduled start time or on the day of service may be charged up to the full quoted amount.

5.3 If we are unable to carry out the services due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdowns, accidents, or illness, we will notify you as soon as reasonably practicable and offer to reschedule the service or cancel with a refund of any amount paid for the affected booking. We will not be liable for any indirect or consequential losses arising from such cancellation or delay.

6. Your Responsibilities

6.1 You are responsible for:

a. Ensuring that you or an authorised person is present at the collection and delivery addresses at the agreed times.

b. Ensuring adequate access for the Vehicle and safe, legal parking as close as reasonably possible to the property, including arranging parking permits where necessary.

c. Properly preparing, packing, and labelling the Goods, unless we have agreed to provide packing services.

d. Ensuring that all Goods to be moved are ready for loading and that items are dismantled, where necessary, unless dismantling has been agreed as part of the services.

e. Removing and safely disconnecting all appliances and fixtures before the move, unless we specifically agree otherwise.

6.2 You must not ask our staff to undertake any task that is unsafe, unlawful, or likely to cause damage to the Goods, property, or our equipment.

7. Goods Not Accepted for Transport

7.1 Unless we have agreed in writing and you have provided full details, we will not knowingly transport:

a. Dangerous, hazardous, or illegal items including explosives, drugs, weapons, or flammable substances.

b. Perishable goods or items requiring special temperature-controlled transport.

c. Livestock, pets, or other animals.

d. Cash, jewellery, watches, precious metals, securities, or other high-value items.

e. Important documents such as passports, legal documents, or financial paperwork.

7.2 If such items are transported without our knowledge, we accept no liability for loss, damage, or delay relating to those items and you will be responsible for any costs, claims, fines, or losses we incur as a result.

8. Liability and Limits

8.1 We will exercise reasonable care in handling, loading, transporting, and unloading your Goods. However, our liability is subject to the limitations in this section.

8.2 We are not liable for loss or damage where:

a. It arises from your failure to properly pack, protect, or label Goods.

b. Goods are inherently fragile or defective, including items such as glass, stone, or assembled flat-pack furniture, unless we have packed them.

c. Damage arises due to normal wear and tear, atmospheric conditions, or changes in temperature.

d. Goods are lost or damaged due to your acts or omissions or those of a third party.

e. We are asked to move Goods against our advice where we reasonably consider the move may cause damage.

8.3 We will not be liable for any indirect or consequential loss, including loss of profit, revenue, or opportunity.

8.4 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount having regard to the value of the Goods and the price paid for the services. You may request additional cover or declare a higher value in advance of the move, which may incur an additional charge.

8.5 You must inspect the Goods and premises as soon as reasonably possible after completion of the services and notify us promptly in writing of any loss or damage you believe we are responsible for. Any claim should be made as soon as practicable and supported by evidence such as photographs and receipts.

9. Access, Property and Time Limits

9.1 You are responsible for ensuring adequate access to the property, including clear pathways and safe conditions for carrying Goods. We are not responsible for damage to Goods or property resulting from restricted access where we have been asked to proceed despite our advice.

9.2 We are not liable for damage to walls, floors, doors, or fixtures where such damage arises from moving large or awkward items in confined spaces, provided we act with reasonable care and skill.

9.3 Any time estimates provided for arrival or completion are given in good faith but are not guaranteed. Delays may occur due to traffic, weather, or other circumstances beyond our control.

10. Waste and Disposal Regulations

10.1 We operate in compliance with applicable waste and environmental regulations. We are not a general waste disposal service and will only remove and dispose of items where this has been specifically agreed as part of the services.

10.2 We will not remove household rubbish, hazardous waste, or items requiring specialist disposal unless this has been expressly agreed and priced in advance, and where we are legally authorised to do so.

10.3 You must not ask us to dispose of items unlawfully or in a manner that breaches environmental or waste regulations. You are responsible for any fines, costs, or legal consequences arising from your request to dispose of items in breach of such regulations.

10.4 Where we agree to dispose of unwanted items, we will do so through appropriate channels such as licensed waste facilities or authorised recycling centres, subject to any applicable fees.

11. Insurance

11.1 We maintain insurance cover appropriate to our business operations. Details of cover and any applicable limits or exclusions are available on request.

11.2 Our insurance does not replace your own household or business insurance. You are encouraged to check your existing policies or arrange additional insurance if you require cover beyond our stated limits.

12. Complaints and Disputes

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly.

12.2 We will investigate complaints in good faith and, where appropriate, propose a remedy such as repair, compensation, or a partial refund, subject to these Terms and Conditions and any applicable legal rights.

13. Data Protection and Privacy

13.1 We collect and process personal information necessary to manage bookings, provide services, and comply with legal obligations.

13.2 We will handle your personal data securely and will not sell your information to third parties. We may share information with trusted partners only where necessary to carry out the services or meet legal requirements.

14. Variations to Terms

14.1 We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

14.2 Any variation to these Terms and Conditions must be agreed by us in writing. Verbal agreements or assurances will not override these written terms.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the services provided.

By booking or using the services of Man with Van Kingston, you confirm that you have read, understood, and agree to these Terms and Conditions.