Man With Van Kingston Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Kingston provides removal, transport, delivery, collection, and related moving services within the United Kingdom. By making a booking, the customer agrees to these terms in full. They are designed to create clarity around the booking process, payment obligations, cancellation rights, liability limits, and legal compliance, including the handling of waste and restricted items. For the avoidance of doubt, these terms apply whether the service is booked by an individual, a business, a landlord, an agent, or any other authorised customer.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Kingston. References to “you” and “your” mean the customer making the booking or receiving the service. The service may include one or more vehicles, a driver, and one or more operatives, depending on availability and the requirements of the job. We reserve the right to refuse any booking where the requested work is unsafe, unlawful, impracticable, or outside the scope of the service.

These terms are intended to be read together with any written quotation, booking confirmation, schedule, inventory, or service notes issued before the job begins. If there is any conflict between the booking confirmation and these terms, the booking confirmation will prevail only to the extent of that specific conflict. All other terms remain in force. Nothing in these terms affects your statutory rights as a consumer under UK law.

1. Booking Process

To arrange a move or transport service, you must provide accurate details of the items, addresses, access conditions, dates, times, parking arrangements, floor levels, and any special handling requirements. A quotation is usually based on the information you give at the time of enquiry. If the details later prove inaccurate or incomplete, we may revise the price, change the service plan, or refuse to proceed if the revised requirements cannot reasonably be met. A booking is not confirmed until we have accepted it and issued a confirmation, whether by message, email, or other written form.

We may request additional information before confirming a job, including photographs, an inventory, dimensions of large items, and information about lifts, stairs, restrictions, or permits. This is to ensure that the service is safe and that the correct vehicle, staffing, and equipment are allocated. If you request changes after confirmation, we will try to accommodate them, but any change may affect timing, price, or availability. A Man With Van Kingston booking should only be treated as final once you have checked all details carefully and confirmed acceptance of the quotation.

On the day of the service, you must ensure that an authorised person is present to give instructions, confirm access, and approve any variation if needed. If you are not present, you must appoint a representative with authority to act on your behalf. We are entitled to rely on the instructions of any person reasonably believed to be authorised by you. Where a booking includes packing, dismantling, reassembly, loading, unloading, or collection of items from third parties, you remain responsible for ensuring that all relevant permissions have been obtained in advance.

2. Payments and Charges

All prices are quoted in pounds sterling unless otherwise stated. Quotes may be based on an hourly rate, a fixed price, a minimum charge, or a combination of these depending on the nature of the work. The price may also reflect travel time, fuel, congestion or parking charges, additional labour, waiting time, handling of heavy or awkward items, and any additional services requested on the day. Unless otherwise stated, our quotations are valid only for a limited period and may be withdrawn or revised if the service date, scope, or conditions change.

Payment terms will be confirmed at the time of booking. We may require a deposit, part payment in advance, or full payment before the job begins. Any outstanding balance must be paid immediately upon completion unless we have agreed alternative terms in writing. If payment is made by card, bank transfer, or other non-cash method, you are responsible for ensuring sufficient cleared funds are available. We may suspend or cancel the service if payment is refused, reversed, delayed, or disputed without lawful cause. Man With Van Kingston may also charge reasonable administration costs arising from failed payments where permitted by law.

Where a job is quoted on an hourly basis, time may start when the vehicle arrives at the agreed collection point or when the team is ready to begin, whichever is appropriate to the service. Time may continue while waiting for access, keys, instructions, lifts, permits, or any other matter required to complete the work. Any additional services or extra time requested by you, or made necessary by circumstances outside our control, may be charged at the applicable rate. If the booking involves disposal of waste, specialist handling, or multiple collection or delivery points, additional charges may apply.

3. Cancellations and Amendments

You may cancel or amend a booking by giving reasonable notice. The amount payable on cancellation depends on how much notice is provided and whether we have already incurred costs such as staff allocation, vehicle preparation, fuel, or third-party charges. If you cancel after we have started travelling, arrived at the collection address, or commenced loading, we may charge the full or partial fee reasonably reflecting the work already performed. If a deposit has been paid, it may be retained in whole or part to cover losses, subject to any rights you have under consumer law.

We may cancel or reschedule a booking where necessary due to unsafe conditions, vehicle failure, staff illness, severe weather, road closures, legal restrictions, non-payment, inaccurate information, or events outside our reasonable control. If we cancel for reasons within our control, we will offer an alternative date or a refund of any advance payment for unused services, where appropriate. We will not be responsible for indirect losses caused by a cancellation or delay, such as missed appointments, rental penalties, or business interruption, except where liability cannot lawfully be excluded.

Changes to the service requested by you, including a later start time, extra stops, additional items, or altered access arrangements, must be agreed in advance where possible. We are not obliged to make changes that would materially alter the booking or create additional risk. If a change is accepted, the price and timing may be adjusted accordingly. Where a customer fails to be ready at the agreed time or is unable to provide access, we may treat this as a late cancellation or aborted job and charge accordingly.

4. Customer Responsibilities

You are responsible for ensuring that all items are properly packed, secured, and suitable for transport unless we have expressly agreed to pack them. Fragile items should be clearly identified. Any item of exceptional value, sentimental value, or delicate nature should be declared before the booking is accepted. You must remove or disclose hazardous contents from appliances, containers, or furniture. You must also ensure that furniture or equipment to be moved is legally owned by you or that you have authority from the owner or occupier to arrange its removal.

You must provide safe and lawful access to the premises and to the load and unload points. This includes making arrangements for parking, permits, security codes, lifts, and any entry restrictions. If access is unsuitable, dangerous, or materially different from what was described, we may refuse to continue, modify the service, or charge for the additional time and effort involved. You must also protect floors, walls, communal areas, and other property where you consider that access routes are sensitive, unless we have agreed in writing to provide protective measures.

You must not ask us to transport any item that is illegal, dangerous, contaminated, stolen, uninsured, improperly packaged, or likely to cause damage, injury, or offence. This includes items that may breach transport, safety, customs, licensing, or waste legislation. If prohibited items are discovered after collection has started, we may stop the job, isolate the item, notify the relevant authorities if required, and charge for the time and costs already incurred. In such cases, you remain liable for all resulting losses, fines, claims, or disposal costs caused by your breach.

5. Liability and Insurance

We will take reasonable care when handling your items and when using the vehicle and equipment supplied for the service. However, you acknowledge that moving goods can involve inherent risks, especially where items are heavy, oversized, fragile, or already damaged. Unless otherwise agreed in writing, we do not accept responsibility for pre-existing damage, wear and tear, latent defects, or damage caused by unsuitable packing or unstable construction. You should inspect items before and after the service where possible and notify us promptly of any issue.

Our liability for loss or damage is limited to losses caused by our negligence or by a breach of these terms, and then only to the extent permitted by law. We will not be liable for loss of profit, loss of business, loss of opportunity, or indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where a claim is valid, our maximum liability will normally not exceed the total fee paid for the specific service giving rise to the claim, unless a higher amount is required by law.

Any claim for damage or shortage must be reported as soon as reasonably practicable and, in any event, within a reasonable time after completion of the service. You must provide evidence of the issue, such as photographs, item details, and supporting documents. We may inspect the alleged damage, request the item for inspection, or seek further information before admitting liability. If the item was not packed by us, if the damage is consistent with pre-existing weakness, or if you chose to proceed despite a known risk, liability may be reduced or excluded where lawful.

6. Waste Regulations and Disposal

Where the service includes removal of unwanted items, rubbish, or debris, the customer must state clearly whether the goods are waste or intended for reuse, resale, donation, or storage. Waste must be described accurately so that we can determine whether any licensing, transfer note, segregation, or recycling requirement applies. We will only collect, carry, or dispose of waste in accordance with applicable UK legislation and environmental rules. We may refuse any load that appears to contain hazardous, clinical, electrical, contaminated, or illegally dumped waste unless proper arrangements have been made.

You remain responsible for the legal status of the waste you present for collection. By handing waste to us, you confirm that it is lawfully owned or controlled by you, that it is not prohibited, and that any necessary declarations are true and complete. If any item proves to be hazardous or subject to special handling, you must tell us before the collection begins. We may charge additional fees for lawful disposal, sorting, transfer, recycling, or special treatment. If we are required to return, separate, or reclassify waste due to inaccurate information, those costs will be payable by you.

We reserve the right to decline waste collections where the material would breach environmental, health and safety, or transport requirements. If waste is abandoned, misdescribed, or mixed with non-waste items, we may cease work immediately and take any lawful steps needed to protect people, property, and the environment. You agree to indemnify us against claims, penalties, clean-up costs, and enforcement action arising from your failure to comply with waste regulations, provided such liability arises from your acts, omissions, or misinformation and not from our own breach of duty.

7. Service Standard, Delays, and Force Majeure

We will use reasonable skill and care to carry out the service in a professional manner. Arrival times are estimates only unless expressly guaranteed in writing. Delays may occur because of traffic, weather, access issues, incidents on route, or circumstances beyond our control. We will endeavour to keep you informed where practicable, but we do not guarantee exact arrival or completion times. If your booking depends on a strict deadline, you must tell us in advance so we can assess whether the service can be provided on that basis.

We are not responsible for failure or delay caused by events outside our reasonable control, including but not limited to severe weather, fire, flood, accident, industrial action, epidemic restrictions, acts of government, road closures, or telecommunications failures. If such an event prevents us from performing the service, we may suspend, reschedule, or cancel the booking without liability for consequential loss. We will, however, act reasonably to minimise disruption and, where appropriate, refund any payment for services not provided.

If the service cannot be completed because of your act or omission, such as lack of access, failure to prepare items, misdescription of the load, absence of keys, or refusal to approve a reasonable charge for extra work, we may charge for the portion completed and any additional costs incurred. For the avoidance of doubt, any delay caused by waiting for instructions, payment, permits, or access is deemed to be within your responsibility unless we agreed otherwise in writing.

8. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer legislation gives you the right to bring proceedings in another competent court. If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be severed and the remaining provisions will continue in full force.

We may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will apply to that booking unless a later change is required by law or agreed in writing. Failure by us to enforce any provision immediately does not mean we waive our right to do so later. A delay or omission in exercising a right will not prevent us from relying on that right in the future.

These terms constitute the entire agreement between you and us in relation to the service, except where additional written terms are agreed. No person other than you and us has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms. By proceeding with a booking for a man with van Kingston service, a Man With Van Kingston move, or any related transport arrangement, you confirm that you have read, understood, and accepted these terms and that you are authorised to do so on behalf of any other person for whom the booking is made.